We do not have units in stock for sale. However, we are committed to helping you find a solution. Compatible smoke and heat alarm models are now available through Amazon from third-party suppliers. These alternatives can seamlessly pair with your existing alarms using the same instructions. Click here to check for availability.

FireSense 10W Interlinked Alarms include a Photoelectric (for smoke detection) and a Thermistor (for heat detection) sensors within the same unit, but do not detect both at the same time. This is necessary to avoid false alarm when heat detection is required over smoke detection in areas such as kitchen and garage.

You can easily switch from smoke to heat detection at any time, depending on the location of your fire alarm. Click here to learn more.

The remote controller doesn't work
If the remove controller doesn't operate with the alarms, or if it doesn't have any active light when pressing the buttons, it means that the battery needs replaced.

My alarms are beeping every 60 seconds.
If one of your units is beeping every 60 seconds, the sensor might be indicating low battery levels. To reset the sensor please turn the unit OFF and then back ON. To turn the alarm off, simply press and hold until you hear 2 beeps. To turn it back ON, press and hold until you hear a single beep. If the problem persists, please get in touch via our contact page with your order number.

My alarms are being triggered unexpectedly.
There might be an issue with one of the alarm units becoming miscalibrated as a result of dust, accidental damage, or environmental temperature fluctuations. This results in one alarm triggering the other units. To identify the problematic unit, please follow these steps:

1. Turn OFF all the alarms.
2. Turn one of the alarms ON. If the unit unexpectedly triggers within the same period of time as previous occurrence then it's the alarm that requires attention. If it doesn't trigger it's operating as normal.
3. Repeat the previous step with the other units one by one until you identify the issue.
4. When you identify the unit that is causing issues, please get in touch with your order number and the specific details via our contact page.

You can find a complete list of frequently asked questions in our FAQ section available at this link.