Terms & Conditions

Returns Policy

  • You can cancel your order (or any part of it) for any reason before dispatch or within 14 days from receipt of delivery (exceptions apply, see below). To return your goods please email us at info@fireguardplus.co.uk or use the contact form page.
  • Goods must be returned within 14 days from the moment of acceptance.
  • Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. Electrical equipment must not have been powered up. Product must not have been installed.
  • If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
  • We will refund the sale price (considering above limitations) within 14 days of receiving the goods back from you. The initial postage and packing charges will not be returned.

Promotional Terms & Conditions:

  • All offers are applied to the original value of the item without the need to enter a voucher code at the checkout.
  • All items eligible for the offer already display a reduced price.
  • 'Custom Bundles' and 'Survey Custom Bundles' are excluded from the 'Black Friday', 'Cyber Monday' and 'Sky TV' offers.
  • The discounts are not exchangeable for cash and are non-transferable. Returned or cancelled orders will be refunded at the discounted price paid.
  • Offers valid for orders placed in the UK only.
  • Sky TV offer is valid until midnight, 31 December 2021.