Terms & Conditions

Returns Policy

  • You can cancel your order (or any part of it) for any reason before dispatch or within 14 days from receipt of delivery (exceptions apply, see below). To return your goods please email us at info@fireguardplus.co.uk or use the contact form page.
  • Goods must be returned within 14 days from the moment of acceptance.
  • Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. Electrical equipment must not have been powered up. Product must not have been installed.
  • If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
  • We will refund the sale price (considering above limitations) within 14 days of receiving the goods back from you. The initial postage and packing charges will not be returned.


At FireGuardPlus, we guarantee our alarms for three years. If you're experiencing issues within that timeframe, we will repair or replace the units at no extra cost. However, if your alarms are older than three years, you will find compatible models available from third-party sellers. They pair easily with your existing alarms. For assistance, reach out to us anytime.