Shipping & Returns

Delivery Charges

Standard delivery cost of £4.99 is applied to all national orders (UK mainland and islands included). When an item is added to cart, the delivery fee will be automatically applied at the checkout.

Delivery Times

Regular orders are dispatched the next working day and delivered within 1-2 days from dispatch date depending on your location. Custom orders are dispatched within 1-3 working days and delivered within 1-2 days from dispatch date depending on your location.

Delivery Partners

Our primary shipping services include Royal Mail, DHL and DPD couriers, depending on your location and the size of the order. If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and the option to reschedule delivery for next working day.

Returns Policy

  • You can cancel your order (or any part of it) for any reason before dispatch or within 14 days from receipt of delivery (exceptions apply, see below). To return your goods please email us at info@fireguardplus.co.uk or use the contact form page.
  • Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be refunded. Electrical equipment must not have been powered up. Product must not have been installed.
  • If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged or may not be sellable at all.
  • We will refund the sale price (considering above limitations) within 14 days of receiving the goods back from you. The initial postage and packing charges will not be returned.

International Orders

Due to current high demand, we are not able to provide International Shipping as we are focused to fulfil the demand in the United Kingdom first. Please get in touch with us and we will advise on our best partners overseas. We apologies for the inconvenience.